Shipping & Returns

Shipping:

  • FREE local pickup is available in both locations! You will be notified as soon as your order is ready (orders are typically ready within 4-hours). If we expect your order to take longer than that, we will contact you as soon as we can. 
  • All U.S. orders over $100 will receive FREE shipping via USPS, UPS, or FedEx.
  • We offer flat rate shipping for only $7.99. 
  • All shipments will take approximately 3-4 business days. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
  • Some oversized items will have additional shipping charges.
  • Suite Child does not ship furniture. If you want to pay to ship furniture, please contact us to get a shipping fee quote.

Returns:

  • We accept returns for store credit within 30 days of original date of purchase.
  • Returns that are being shipped back to Suite Child, must be post marked within 30 days of the original date of purchase.
  • Store credit is issued within 5 business days of the return arriving at Suite Child. 
  • Returns must be received in original packaging, unused condition with tags attached and a copy of the original invoice/receipt. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
  • Markdowns (discounted/clearance items), hair and clothing accessories, car seats and bases, furniture, and special order sales are final and non-returnable. We enforce this policy strictly and store credit will not be given for returned items as described above.
  • Defective or Damaged Merchandise: Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
  • Please email customer@suitechild.com with the reason for the return and we will reply with return instructions.